General Terms and Conditions of online store 

www.myaviationshop.sk

Article I Definitions

• The Operator of the website www.myaviationshop.sk is PRO-FLY s.r.o., registered office at Mestská 244/2, 831 03 Bratislava, Company ID (IČO): 55 131 468, VAT ID (IČ DPH): SK2121885073, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 166218/B, which is a value-added tax payer.

• The Seller is PRO-FLY s.r.o., registered office at Mestská 244/2, 831 03 Bratislava, Company ID: 55 131 468, VAT ID: SK2121885073, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, Insert No. 166218/B, which is a value-added tax payer.

• The Buyer is any visitor to the e-shop who has created an order through the e-shop. For the purposes of Act No. 102/2014 Coll., a consumer is understood as a natural person who does not purchase goods for the purpose of reselling them to other persons, for business purposes, or for the performance of an employment or profession.

• The E-shop is a computer system located on the internet with public access that allows the ordering of goods or services.

• Goods or services are all products published on the pages of the e-shop.

• An Order is created by confirming the ordering process in the e-shop by the buyer selecting goods or services, including the complete filling out of the order form.

• The Buyer fully acknowledges electronic communication, primarily through the e-shop, e-mail communication, as well as telephone communication.

• The email and telephone contact for the Seller is:

  • info@myaviationshop.sk

  • +421 940 905 900

Article II Price

• All listed prices for goods are final, including 23% VAT.

• The Seller is bound by the price listed on the e-shop website at the moment the purchase is made.

Article III Order

• An order is created by confirming the ordering process in the e-shop by the buyer selecting goods or services, including the complete filling out of the order form. For the correct processing of the order, it is necessary to fill in the required data.

• By sending the order, the Buyer agrees to the price of the ordered goods and services, and thus the order becomes binding for the consumer.

• The confirmation of the order by the Seller creates a Purchase Contract, which can be changed, canceled, or supplemented only based on a mutual agreement between the Buyer and the Seller, unless a law or other legal regulation states otherwise. The confirmation of the order by the Seller means the dispatch of the goods.

• After creating an order in the e-shop, an e-mail confirming the receipt of the order by the e-shop is automatically generated and sent to the Buyer. This e-mail is not a confirmation of the goods within the meaning of paragraph 3 of this article.

• By sending the order, the Buyer is bound to pay the purchase price of the ordered goods.

Article VI (Note: Numbered exactly as in the original text) Payment Conditions Goods and services in the e-shop can be paid for in the following ways:

• Online or card payment via the XXXXXX payment gateway.

• Payment based on a proforma invoice – in advance; goods will be dispatched after receiving the funds into our account, except in the case of a "pre-order" or "goods on order."

• Payment upon personal collection - price 0 EUR.

• Payment by deposit or bank transfer to the Seller's account – price 0 EUR.

Article V Delivery Conditions

• The Seller is obliged to send the goods to the Buyer within 30 days from the creation of the purchase contract, unless agreed otherwise, or if a longer delivery time was not specified for the goods.

• If the goods are in stock, they are dispatched according to capacity possibilities in the shortest possible time.

• If the order contains multiple goods and services and some of them are not in stock, we will inform the Buyer about the options for partial deliveries.

• An invoice (tax document) is sent to the customer along with the goods.

• The place of fulfillment is considered the place to which the goods are delivered.

• The Seller delivers to the Buyer via:

  • Slovak Parcel Services courier company

  • Packeta

  • Personal collection at the company's premises

Article VI Shipping Fees, Packaging, and Payment Options The purchase price of the products does not include shipping costs or other costs related to the delivery of the products.

Shipping methods:

• Slovak Parcel Service courier

• Packeta – delivery to a pick-up point

• Personal collection

Shipping prices for ordered products:

• Slovak Parcel Service courier within the Slovak Republic (SR) - 5.50 EUR

• Slovak Parcel Service courier within the EU - 7.50 EUR

• SPS pick-up point within the SR – 3.50 EUR

• SPS pick-up point in the Czech Republic (CR) – 5.50 EUR

• Packeta – delivery to a pick-up point 4.90 EUR

• Personal collection – free

• The Seller and the Buyer may agree on a non-standard (other than the above) procedure for sending goods or services, as well as on prices for these goods or services.

Article VII Buyer's Withdrawal from the Purchase Contract Without Providing a Reason

• Ownership rights transfer from the Seller to the Buyer only at the moment of full payment of the price for the subject of the purchase contract.

• The Seller reserves the right to process claims for goods or services to which the Seller still holds ownership rights only at the moment the subject of the purchase contract is fully paid for.

Article VIII Cancellation of the Purchase Contract

• The Buyer has the right to cancel the goods at any time before the goods are dispatched, but always in writing to the e-mail address provided in the contact form.

Article IX Consumer's Right to Return Goods Without Providing a Reason and Consumer Information

• Based on Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under a distance contract or a contract concluded outside the seller's premises, the consumer has the right, under Section 7 and subsequent provisions, to withdraw from the purchase contract within 14 calendar days from the date of receipt of the goods. If the subject of the purchase contract is the delivery of goods, the consumer has the right to withdraw from the contract even before the goods are delivered.

• If the consumer wishes to exercise this right, they must personally deliver the written withdrawal from the purchase contract no later than the last day of the specified period to the address of the Seller's premises, or hand over this withdrawal for postal delivery no later than the last day of the period to the address listed in the contacts. After notifying the Seller of the withdrawal from the contract, the consumer is obliged to send or personally deliver the subject of the contract they are withdrawing from, along with all documentation (e.g., original invoice, manual, and other documentation delivered with the goods) in the original manufacturer's box, which is part of the subject of purchase, no later than 14 days from the date of withdrawal (Section 10, Paragraph 1 of the Act). We recommend buyers make a copy of the invoice for their own needs and send the goods via registered and insured mail. You can use the following form to withdraw from the contract: "Withdrawal from the purchase contract," in which it is necessary to fill in at least the data marked with an asterisk "*".

• Do not send goods to us cash on delivery; such goods will not be accepted.

• The e-shop operator will return the payment received for the goods/services, including transport costs pursuant to Section 9, Paragraph 3 of Act No. 102/2014 Coll., as well as costs demonstrably incurred for ordering the goods within 14 days from the date of delivery of the withdrawal from the contract. However, the Seller does not have to refund the money before the goods are delivered to them or before the consumer proves the goods were sent, unless the Seller proposed to collect the goods themselves.

• The costs of returning the goods are borne by the consumer.

• The right to withdraw from the contract does not apply to goods and services defined in Section 7, Paragraph 6, letters a) to l) of Act No. 102/2014 Coll.

• The consumer bears any decrease in the value of the goods caused by their use beyond what is necessary to ascertain the functionality and characteristics of the goods. If the returned goods are visibly damaged, the Seller reserves the right to assess the goods and propose a reduction in the refunded value for the goods to cover the restoration of the goods to their original condition. The Seller reserves the right to exercise this option.

Article X Rights and Obligations of the Contracting Parties The contracting parties are considered to be the Seller and the Buyer. The Buyer is obliged to:

• Pay the agreed price for the goods to the Seller.

• Take over the ordered goods.

• Check the integrity of the packaging and the goods themselves upon receipt. If the package is damaged or something is not correct in accordance with the order or the goods, note the package damage (description of the damage) with the courier, take photos of the damage, and contact us at the phone number on the website. Absolutely do not take over the goods!

The Seller is obliged to:

• Deliver the goods to the customer in the required quality, quantity, and at the agreed price.

• Send all product documentation to the customer along with the goods, such as the invoice for the goods and the complaint form.

Article XI Personal Data Protection

• Personal data is processed in accordance with Act No. 122/2013 Coll. on the Protection of Personal Data, as amended.

• The Operator does not provide the Buyer's personal data to a third party, except to the shipping company for the delivery of goods or services, or to state authorities in the event of an inspection.

• The Operator collects the following personal data from the Buyer: title, first name, last name, address, delivery address, phone number, e-mail address.

• The personal data you provide is processed for the purpose of correctly processing your order.

• The Operator is obliged to secure personal data before making it accessible to unauthorized persons.

• The data subject has rights defined in Section 28 and subsequent provisions of Act No. 122/2013 Coll. on the Protection of Personal Data, as amended.

• If the Buyer agrees to the processing of personal data for marketing purposes during e-shop registration, they consent to receiving primarily e-mail messages to the contact e-mail address, telephone contact, or addressed mail to the contact address.

• Personal data for marketing purposes in the scope of first and last name, phone number, address, and e-mail address are provided for a period of five years.

• The Buyer may revoke their consent in writing at any time by sending a Revocation of Personal Data Processing, upon which we immediately block or destroy them. And on our part, the personal data provided by you will no longer be used for marketing purposes.

• If the Buyer agreed to the processing of personal data during e-shop registration and registration in the loyalty program, they agreed to the collection of the obtained personal data, including information about orders, for the purpose of providing discounts.

• Personal data for the loyalty program in the scope of first and last name, phone number, address, and e-mail address are provided for a period of five years.

• The Buyer may revoke their consent in writing at any time by sending a Revocation of Personal Data Processing, upon which we immediately block or destroy them. And on our part, the personal data provided by you will no longer be used in the loyalty program.

Article XII Compensation for Damages for Uncollected Goods

• The Seller has the right to compensation for damages (under Section 420 and subsequent provisions of the Civil Code) in the event that the Buyer ordered goods that they did not cancel or withdraw from the contract for, and at the same time did not collect these goods from the carrier, or did not collect the goods within the specified collection period upon the Seller's notice if personal collection was chosen. By this action, the Buyer has breached their obligation stated in Article X, Point 2, letter a), according to which the Buyer is obliged to take over the ordered goods.

• The Seller reserves the right to compensation for uncollected goods regarding the costs associated with the preparation and dispatch of the goods to the collection point.

Article XIII Final Provisions

• The Seller reserves the right to change and supplement these General Terms and Conditions and the Complaints Policy even without prior notice to the Buyer. In the event of a change to the General Terms and Conditions or the Complaints Policy, the entire purchasing process is governed by the General Terms and Conditions that were valid at the moment the order was submitted by the Buyer, and these are accessible on the Seller's website.

• The Complaints Policy is an integral part of these General Terms and Conditions.

• By submitting the order, the Buyer has read the General Terms and Conditions as well as the Complaints Policy and agrees to their wording.

• These General Terms and Conditions and the Complaints Policy are available for inspection by Buyers at the company's registered office and are also published on the e-shop's website.

• Relationships not otherwise regulated in these General Terms and Conditions or in their integral parts (attachments) are governed by the relevant provisions, primarily of Act No. 40/1964 Coll., Act No. 250/2007 Coll., Act No. 102/2014 Coll., Act No. 122/2013 Coll., Act No. 22/2004 Coll., as well as Act No. 513/1991 Coll.

• These General Terms and Conditions, including their integral parts, become valid and effective on January 19, 2026.

• If the consumer is not satisfied with the way the Seller handled their complaint or if they believe the Seller has violated their rights, they have the opportunity to contact the Seller with a request for redress. If the Seller responds negatively to the request for redress or does not respond within 30 days from the date of its dispatch, the consumer has the right, under Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes, to submit a proposal for the initiation of an alternative resolution of their dispute.

• The competent authority exercising supervision over legality in the field of consumer protection is: Inspectorate of the Slovak Trade Inspection for the Bratislava Region, Bajkalská 21/A, 820 07 Bratislava, Department of Supervision Execution, contact details: e-mail: podnety@soi.sk, phone number: 02/58 27 21 72, 02/58 27 21 04. Web link for submitting complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi) or another competent authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available on the website https://www.mhsr.sk/).